Candela Lightings LTD | Privacy Policy

Candelalightings.com Privacy Policy.

Welcome to our Privacy Policy.

We care deeply about the privacy of our visitors and we are fully committed to protect your personal information and use it carefully. This policy describes how data may be collected and used as well as the rights and choices available to our visitors regarding such information.

Candelalightings.com is dedicated to protecting your personal information and will make every reasonable effort to handle collected information appropriately. All information collected will be handled with care in accordance with our standards of integrity and objectivity and respect for your privacy. Candela Lightings LTD endeavours to comply with all laws and regulations that apply to the gathering and use of personal information.

This policy describes how Candelalightings.com collects and uses information pertaining to each of our visitors, in connection with their access to and use of the present webpage proudly created with Wix.com, web applications and related services.

The purpose of this privacy policy is to provide you with a clear explanation of when, why and how we collect and use your personal information, as well as an explanation of your statutory rights.

If you read and fully understand this Privacy Policy, and remain opposed to our practices, you must immediately leave this website and avoid or discontinue to use any of our online services. If you have any questions or concerns regarding this policy, please contact us at info@candela-lightings.eu.

The present webpage was proudly created by using Wix.com. Wix.com may receive some information from any visitor (referred to as “Users-of-Users” in Wix.com Privacy Policy). Candela Lightings LTD deeply cares about the data of our customers and that is why after serious consideration, Wix.com was chosen by our team, as it protects and handles carefully any information. We strongly urge our webpage’s visitors to read carefully Wix.com’s Privacy Policy by clicking here.

1. What information is collected?

Candelalightihgs.com collects information such as contact details (e.g., e-mail address or phone number) that our visitors provide, and any other Personal Information provided to us by users through their access to and/or use of our online services.

Candelalightings.com collects Personal Information provided to us by users through their access to and/or use of our online services. We collect information which may include your direct identifiers, such as name, birth date, email address or telephone number to provide you with products or services, to bill you for products and services you request or to market products and services which we think may be of interest to you.

2. How do we collect such information?
We collect information which you provide us voluntarily. For example, we collect the Personal information you provide us when you register to our services (such as “Request Appointment”); when you submit or upload such Personal Information as you use any of our services; and/or when you contact us directly.

Candelalightings.com is hosted on the Wix.com platform. Wix.com provides us with the
online platform that allows us to showcase our products to you. Your personal information may be
stored through Wix.com’s data storage, databases and the general Wix.com applications.
Wix.com keep your data on secure servers behind a firewall.

3. Why do we collect such information?

We collect the information mentioned above to provide and operate our online services.
The information submitted to us by you is used to inform you about any announcements of the Company.
Information submitted to us when booking an appointment online are used to send confirmation emails and/or reminder emails and/or cancelation emails (when needed); in the cases where a phone number is provided, it can be used for appointment messages or promotional messages.
Users should note that by providing their personal information they are automatically added to our contacts list but any user holds the right to ask for the deletion of their personal information from the contact list at any time. (To learn more about deletion from our contact list, click here).

4. Where do we store our information?

Any information collected from our users is stored online, at the "Contact List" service by Wix.com. Please note that in this case, Wix serves and shall be considered as a “Processor” and not as the “Controller” (as both capitalized terms are defined in the European Union General Data Protection Regulation) for such information. (You can learn more about where Wix.com stores any information by reading Section 5 of Wix.com privacy policy)
Upon request, Candelalightihgs.com will provide you with information about whether we hold any of your personal information. You may access, correct, or request deletion of your personal information by sending an email with your request to info@candela-lightings.eu. Find out more below.

5. Sharing personal information with third parties

While Candelalightihgs.com will not directly share any personal information with third parties, Wix.com may share your personal information with third parties (or otherwise allow them access to it) only in the manners and instances described in Section 8 of Wix.com privacy policy.

6. Use of cookies
Certain monitoring and tracking technologies (such as cookies, beacons, pixels, tags and scripts) are used in order to provide you a better experience. The use of cookies is outlined in Section 9 of Wix.com Privacy Policy and you are strongly encouraged to read it.

7. Communication from Candela Lightings LTD
Candelalightihgs.com may use your personal information to send you promotional content and messages by e-mail. Where a phone number is provided, promotional messages may be sent but it will mainly be used as a mean of communicating with our client about their booked appointment if needed.
If you do not wish to receive such (in some cases promotional) messages or calls, you may notify Candelalightihgs.com by sending an email with your request to info@candela-lightings.eu. Learn more below.

8. Your rights in relation to your personal information
It is peremptory that you have control over your personal information. That is why we aim to give out visitors the right to access, receive a copy of, update, amend, delete or limit the use of their personal information.

Candelalightihgs.com may ask for additional information in order to confirm your identity upon a request regarding your personal information for security purposes.

You are highly encouraged to contact us to resolve any dispute.

If you are a visitor, or user of this webpage and you wish to receive a copy, access and/or request us to make corrections to the personal information you have stored with us, please send us an email with your request to info@candela-lightings.eu, or read below for further instructions.

Please note that in some cases you may need to come in contact with Wix.com. For such case, you will be informed by us and you will be provided guidance as to how to contact Wix.com.

9. Security

Candela Lightings LTD values security of your personal information and follows specific security measures to protect your personal information. Wix.com also implements security measures as outlined in Section 13 of Wix.com Privacy Policy which you are strongly urged to read.

10. Updates and interpretation

We may update this Privacy Policy as required by applicable law, and to reflect changes to our information collection, usage and storage practices. If we make any changes that we deem as “important” (in our sole good faith discretion), we will notify you (using one of the communications methods outlined in Section 7) before the change becomes effective. We encourage you to periodically review this page for the latest information of our privacy practices.
Unless otherwise stated, our most current Privacy Policy is applicable.

This Privacy Policy was originally written in English and was then translated to Greek for your convenience. You may view the translated version by clicking “Πολιτική Απορρήτου” under the “Ελληνικά” section in our menu. If the Greek version of this Privacy Policy conflicts in any way with its English version, the provisions of the English version shall prevail.

Data Preferences

Dear visitor, here you can change your data preferences. Candelalightihgs.com, respects your right to control your data and will therefore try its best to fulfill your request(s) as soon as possible.

Please note that we may ask further questions or ask you to do simple tasks to confirm your identity.

For every request that is completed, you will receive a confirmation email from Candela Lightings LTD.

To change your preferences again, refer to this page or send an email with your request to info@candela-lightings.eu.

In all cases, you need to provide:

your name
- So we can search for you in our contact list. Please provide both name and surname or any other way in which you may have contacted us (e.g. Nickname).
Have you used multiple email addresses? If yes, type the email addresses you have used.
- By providing all the email addresses you have used when contacting us, you make our search easier and we can therefore fulfil your request better. If you do not remember all the email addresses you have provided, we will still search with your name.

In case we find contacts which may belong to you but we are not sure, confirmation emails will be send. If you receive that email, please follow the instructions so we can fulfill your request.
If we need further confirmation we may follow other practices and you are kindly requested to follow our instructions, in order to complete the procedure.

2. Request: “I would like to receive a copy of my personal information you hold”

For this request you need to send an email to info@candela-lightings.eu
A sample email is the following:

Hello,
My name is [type your full name] and I would like to receive a copy of my personal information.
I have contacted you using the following email address(es) [type your email address]; [type your email address]; […]

Thank you.

1. Request: “Does Candelalightihgs.com hold any of my personal information?”

For this request you need to send an email to info@candela-lightings.eu.
A sample email is the following:

Hello,
My name is [type your full name] and I would like to know whether you hold any of my personal information.
I have contacted you using the following email address(es) [type your email address]; [type your email address] ; […]

Thank you.

This type of request will be answered with an email from Candela Lightings LTD in the lines of:

“Yes, we do hold personal information of yours” or “No, we do not hold any personal information of yours”

If this request is placed after you have requested to know whether we hold any of your personal information, a copy of your personal information will be send as an email to you without any further questions.

The reply to this request will be an email from Candela Lightings LTD with the copy of your personal information that we hold.

3. Request: “Update and/or Correct my personal information”

For this request you need to send an email to info@candela-lightings.eu
A sample email is the following:

Hello,
My name is [type your full name] and I have contacted you using the following email address(es) [type your email address]; [type your email address] ; […]
I would like to let you know that my [type of personal information e.g. name] has now changed from [type previous information] to [type corrected information]

Or/and

I would like to add my [type of personal information e.g. phone number] which is [enter information] to your contact list after having read your Privacy Policy and fully agreeing with it.

Thank you.

Please note that by providing any personal information through email you give us your consent to use your personal data in the ways outlined in our privacy policy.

This type of request will be answered with a confirmation email, confirming that your data has been corrected or updated.

4. Request: “I want to stop receiving promotional emails”

For this request you need to send an email to info@candela-lightings.eu
A sample email is the following:

Hello,
My name is [type your full name] and I have contacted you using the following email address(es) [type your email address]; [type your email address] ; […]
I would like to stop receiving promotional emails and unsubscribe from your news.
Thank you.

Note that this request does not mean the deletion of your personal information. It only means that you miss out on our news and offers.
This type of request will be answered with a confirmation email, confirming that you will no longer receive our promotional emails.

5. Request: "Delete all my personal information"

For this request you need to send an email to info@candela-lightings.eu
A sample email is the following:

Hello,
My name is [type your full name] and I have contacted you using the following email address(es) [type your email address]; [type your email address] ; […]
I would like all of my personal information that you hold to be deleted.
Thank you.

In case that you contact us after the request, your personal information may be saved again.
If you want us to hold any of your personal information after your request and you are informing us via email, you must clearly state that you want us to hold your personal information and this means that you fully agree with our Privacy Policy.

This type of request will be answered with a confirmation email, confirming that your personal information has been deleted.